Orders are typically processed and shipped within an estimated 2-3 business days. Please note that we do not ship on Saturdays, Sundays, or nationally observed holidays.

Orders for Dar es Salaam will be delivered by a local courier. Orders will be processed and shipped Monday - Friday with the exception of public holidays. We aim to deliver all orders within a 15km range of our depot (Mikocheni) within 24 hours of receiving the order. After placing your order, you will be sent a receipt and an order summary via email or text. Then our orders team will call you to arrange a convenient delivery time.

Rest of Tanzania For orders outside Dar es Salaam, we can send your order via the bus network. We will process your order within one working day (excluding public holidays) however the delivery time will be 2-3 days depending on the location. We will send you a receipt number and you will need to collect your order from your chosen bus station.  

Shipping address mistakes The shipping address is filled up by the customer. We do not amend it in any way. If a package is sent out to an incorrect address, and it is returned to us, you will be responsible for the reshipping costs.

We send an order confirmation to the email address or telephone number used when order was placed. Don’t see the confirmation? Try checking your junk or spam folder. You can also email us at neemaonlineshop@gmail.com and we’ll be happy to assist. Alternatively give us a call on 0764343971.

We strive to carefully pack your order securely before shipping them out. Unfortunately, damage or loss of parcels are a possibility during transit. In the event of loss, or damage please contact us at neemaonlineshop@gmail.com and provide images of the damaged items. We are always happy to help replace or refund items within 10 days of purchase. Please provide your order number. If you choose to have a replacement sent to you, we will ship it to the original shipping address.  

Mistakes or Missing items We strive to carefully pack your order securely before shipping them out. Unfortunately, mistakes can happen. Please check your order after receiving it. If there is anything missing, please email us on neemaonlineshop@gmail.com or call us on 0764343971. Please provide your order number. We are always happy to replace or refund your missing items within 10 days of purchase.   If you choose to have a replacement sent to you, we will ship it to the original shipping address. 

We hope that you are happy with your items from Neema Crafts. But if you are not completely satisfied with your purchase, you may complete a returns request using the form below and await confirmation.

Once you've received your return request confirmation, you may send your undamaged, unwashed, and unused item(s) with the original receipt for a full refund or exchange within a 10-day period from when you made the purchase. It must also be in the original packaging. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. This includes:

- Earrings

- Men's boxers

- Gift cards

There are certain situations where only partial refunds are granted:

- Anything with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 10 days after delivery.

If your return is received and approved, then your refund or exchange will be processed. Your credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

To return your product, you should mail your product to: Neema Crafts, PO Box 329, Iringa, Tanzania.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 225,000TZS, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@neemacrafts.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.